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Description

• -Digital Customer Care Rep will team up with the commercial teams to contribute to the improvement of the digital experience of trade partners in Nigeria
• - - Build strong relation with the customers - Activate & Onboard new joiners to the App - Execute defined Hypercare plan for all new joiners - Daily coverage (Remote & Physical) of customers within assigned area - Visit customers to resolve issues requiring physical support - Responsible for optimizing customer performance to drive and increase the overall objectives (Active, Response and Success rates) - Collect customer feedback - Recommends initiatives and changes to improve quality of service for the unit