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Description

• -JOB SUMMARY: The responsibilities of the Chief Operating Officer will include reporting on operational progress, formulating business strategies and ensuring that all staff are aware of operational best standards for the business
• - He/She will be responsible for the strategic implementation of efficient operational processes, policies, and standards that ensure all business systems are running smoothly
• - In addition, the Chief Operating Officer will oversee the implementation of operational solutions, designing policies, managing activities across the operations department, and ensuring regulatory compliance
• - KEY RESPONSIBILITIES:
• - Develop operational Innovation annually (introduction of new ideas for competitive edge)
• - Develop, implement, and review all operational policies and procedures regularly to ensure that they meet required standards and recommend changes as needed
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• - Ensure each unit under Operations has clear KPIs and metrics, and activity is tracked, reported, and analyzed, to drive optimization while identifying trends and opportunities, and understanding risks
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• - Ensure all operational processes and procedures follow all regulatory requirements
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• - Collaborate with the finance department on all operational expenses and budgets to ensure that the company minimizes costs as well as optimizes benefits and has all the resources it needs to meet its objectives within agreed-upon financial parameters
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• - Collaborate with company executives on business and growth strategies, as well as create policies to implement them
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• - Ensure policy and procedures are designed to reduce fraud and its tendencies to the barest minimum
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• - Lead expansion plans, particularly as they relate to the customer user journey and shape the plans for launching new services while ensuring strong coordination with the Business development team
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• - Identify operational risks and take steps to mitigate them so that the business does not suffer financial losses Implement new technologies and enhancements in alignment with defined company strategies and with strict adherence to defined project management procedures
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• - Actively align with business and other partners to prioritise needs to contribute to organizational strategy and governing compliance standards