-Job Title: Relationship Manager, Consumer & Commercial Banking
Directorate: Consumer and Commercial Banking
Location: North Region
Job grade: ABE - SBE
Reporting Relationships
- Functionally reports to: Branch Leader
- Administratively reports to: Branch Leader
- Supervises: N/A
Job objective(s)
Assist customers get value for their money, make the right choices and make their money work for them
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Be the number one resource for customers to get advice on their account
- Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs
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Duties & Responsibilities
- Ensure adequate adherence to Credit policies, processes and procedures
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- Book deals for new deposits within 24 hours
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- Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity
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- Responsible for opening new accounts and follow-up on outstanding documentation
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- Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc
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- Update new deposits and new accounts on the system daily
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- Responsible for recording new accounts, deposits and FX transactions daily
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- Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time
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- Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch
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- Ensure prompt response to internal correspondences i
-e
- memos/mails from within the Bank requiring your attention and/or response
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- Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board
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- Carry out any other duty that may be assigned to you from time to time by the supervisor
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Key Performance Indicators
Deposit Base volume
Market Share growth
Quality of risk assets created
Quality of Credit analysis / decisions
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Timely delivery of investment letters and other correspondences to clients
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Complete and accurate documentation for current accounts and investment holders
Quality of Collateral documents for facility customers
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Customer complaint level
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Minimum Education Qualifications
- Minimum educational level – Bachelor’s Degree in Social Science/ Humanities or HND with a Master’s Degree
Previous Work Experience Requirements
- Minimum requisite experience: 3 years relevant banking experience
Key Competency List
Knowledge
Knowledge of basic banking operations and processes / product knowledge
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Good understanding of banking regulations
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Financial analysis and interpretation of accounts
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Knowledge of operating environment and major business transaction dynamics as they relate to the business location
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Skills
Good interpersonal skills
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Good marketing / selling and negotiation skills
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Good written and oral communication skills
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In-depth PC skills
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Good customer relations and service excellence skills
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Report writing and presentation skills
3 weeks ago
Job Requirement
we are looking for a candidate who fulfill these requirements
- Knowledge of basic banking operations and processes / product knowledge
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Good understanding of banking regulations
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Financial analysis and interpretation of accounts
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Knowledge of operating environment and major business transaction dynamics as they relate to the business location