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Description

• -Job Title: Relationship Manager, Consumer & Commercial Banking Directorate: Consumer and Commercial Banking Location: North Region Job grade: ABE - SBE Reporting Relationships
• - Functionally reports to: Branch Leader
• - Administratively reports to: Branch Leader
• - Supervises: N/A Job objective(s)  Assist customers get value for their money, make the right choices and make their money work for them
• -  Be the number one resource for customers to get advice on their account
• - Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs
• - Duties & Responsibilities
• - Ensure adequate adherence to Credit policies, processes and procedures
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• - Book deals for new deposits within 24 hours
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• - Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity
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• - Responsible for opening new accounts and follow-up on outstanding documentation
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• - Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc
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• - Update new deposits and new accounts on the system daily
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• - Responsible for recording new accounts, deposits and FX transactions daily
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• - Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time
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• - Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch
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• - Ensure prompt response to internal correspondences i
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• - memos/mails from within the Bank requiring your attention and/or response
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• - Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board
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• - Carry out any other duty that may be assigned to you from time to time by the supervisor
• - Key Performance Indicators  Deposit Base volume  Market Share growth  Quality of risk assets created  Quality of Credit analysis / decisions
• -  Timely delivery of investment letters and other correspondences to clients
• -  Complete and accurate documentation for current accounts and investment holders  Quality of Collateral documents for facility customers
• -  Customer complaint level
• - Minimum Education Qualifications
• - Minimum educational level – Bachelor’s Degree in Social Science/ Humanities or HND with a Master’s Degree Previous Work Experience Requirements
• - Minimum requisite experience: 3 years relevant banking experience Key Competency List Knowledge  Knowledge of basic banking operations and processes / product knowledge
• -  Good understanding of banking regulations
• -  Financial analysis and interpretation of accounts
• -  Knowledge of operating environment and major business transaction dynamics as they relate to the business location
• - Skills  Good interpersonal skills
• -  Good marketing / selling and negotiation skills
• -  Good written and oral communication skills
• -  In-depth PC skills
• -  Good customer relations and service excellence skills
• -  Report writing and presentation skills