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Description

• -The role reports to the Head of Customer Service and responsibilities are as follows but not limited to;  Escalate all customer care issues to the Head of Customer Service/ Service Manager and follow through on corrective measures
• -  Sell the Banks products and services to existing customers and intending prospects
• -  Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required
• -  Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers
• -  Open all account types in the bank for various customers and ensure all accounts have complete documentation
• -  Treat customers request and instructions on their various accounts and ensure they are satisfied with the services provided
• -  Arrange all documents and account opening packages appropriately
• -  Request for transaction instruments e
• -g
• - cheque books, ATM cards etc
• - upon customers’ request