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Opening for Service Advisor

Service Advisor

Nationwide , Nigeria


  • - Assesses customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop
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  • - Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments
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  • - Develops positive relationships with key customers; resolves customer concerns or distributor warranties; explain charges to customers
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  • - Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

4 years ago

Job Requirement

we are looking for a candidate who fulfill these requirements

  • -Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process
  • - Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data
  • - Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed
  • - Communication - Written and Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
  • - Warranty / Administration Procedure - Comprehends, understands and carries out the guidelines as outlined in the Warranty Administration Manual
  • - Has in depth understanding of Standard Repair Times, repair practices, QuickService Online and the company engines
  • - Has knowledge of the claim payment process
  • - Focus on Customer Needs - Familiar with key existing customers
  • - Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
  • - Manage Execution - Solid understanding of how to manage execution
  • - Manages the performance of self and others through the use of structured tools
  • - Delegates effectively and regularly with solid support and follow through
  • - Uses defined processes to manage execution
  • - Attention to Details - Consistently demonstrates ability to work in a thorough and detailed manner
  • - Provides accurate, consistent information on all documents
  • - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved
  • - Can model/coach this skill to others
  • - Service Cross-Functional Knowledge - Basic understanding and awareness of service processes and tools
  • - Aware of retail service processes and service support processes
  • - Has basic knowledge of the Distributor/Field network
  • BSC


HMO Pension 13th Month

Full Time

Relevant Jobs
  • Industry: Manufacturing
  • CATEGORY: Customer Service
  • Location: Nationwide , Nigeria
  • Start Date: 2020-04-01 02:04:40