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Description

• -Job Objective(s): The Front Desk Officer is the face of the organization, providing the first impression of the company to customers and visitors
• - The Officer is responsible for maintaining a positive atmosphere and promoting a professional work environment
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• - Greets customers and visitors and assists with needs and inquiries
• - Manages reservations, bookings, and front office appointments
• - In charge of all incoming calls for the Bank and internal transfers within the Bank
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• - Welcome all walk-in visitors, respond to their enquiries and refer them to the appropriate offices
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• - Direct visitors by maintaining employee and department directories
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• - Maintain security by following procedures, monitoring the logbook and issuing visitor tags
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• - Maintain a safe and clean reception area by complying with procedures, rules and regulations
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• - Updates and maintains office records - Visitor Management
• - Performs other related duties as required Key Performance Indicators
• - An 80% log book accuracy
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• - An organised reception area, during office hours
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• - A less than 10% level of breach of security by visitors