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DIGITAL BACKOFFICE EXECUTIVE

Port Harcourt , Nigeria

Description

  • -You will team up with the Field Sales Force and Delivery agents to contribute to improving the digital experience of trade partners in Nigeria
  • - The role requires good digital skills or working knowledge of CRM platforms, E-Order/E-Commerce backend, Interactive voice response services, Digital communication tools, Data analytic tools for business reports, Customer/stakeholder management skills are also required
  • - You will therefore handle the following activities: 1
  • - Work with Territory Executives to register & and approve new customer registrations
  • - 2
  • - Monitor user segmentation KPIs and execute hyper care plans on low-performance touchpoints
  • - 3
  • - Train and onboard new Territory executives on digital tools 4
  • - Support FSF for the successful implementation of the platforms in their respective territories
  • - 5
  • - Support Territory executives & and supervisors with data and reports 6
  • - Act as first-level support on technical tickets 7
  • - Territory Data management & backend administration: Manage & and update backend configurations for digital platforms, including daily maintenance checks to ensure front-end outputs are in line with commercial plans
  • - 8
  • - Collaborate with IS hubs, Digital Hubs, and regional teams to deploy new tools or updates/features on existing tools
  • - 9
  • - Support in reviewing and creating digital processes and operation models for the Nigeria Market 10
  • - Support in training and Knowledge sharing with the Sales team on platform deployment and implementation
  • - SKILLS AND COMPETENCIES -CRM Platforms -Interactive voice response -Working knowledge of Excel, Jira, Confluence, Q-Branch, Slack -E-Commerce Management -Backend & Ticketing management -Website Management -CSS/HTML, SQL and SAAS -Logistics and delivery service

1 year ago

Job Requirement

we are looking for a candidate who fulfill these requirements

  • -The role requires good digital skills or working knowledge of CRM platforms, E-Order/E-Commerce backend, Interactive voice response services, Digital communication tools, Data analytic tools for business reports, Customer/stakeholder management skills are also required
  • - You will therefore handle the following activities: 1
  • - Work with Territory Executives to register & and approve new customer registrations
  • - 2
  • - Monitor user segmentation KPIs and execute hyper care plans on low-performance touchpoints
  • - 3
  • - Train and onboard new Territory executives on digital tools 4
  • - Support FSF for the successful implementation of the platforms in their respective territories
  • - 5
  • - Support Territory executives & and supervisors with data and reports 6
  • - Act as first-level support on technical tickets 7
  • - Territory Data management & backend administration: Manage & and update backend configurations for digital platforms, including daily maintenance checks to ensure front-end outputs are in line with commercial plans
  • - 8
  • - Collaborate with IS hubs, Digital Hubs, and regional teams to deploy new tools or updates/features on existing tools
  • - 9
  • - Support in reviewing and creating digital processes and operation models for the Nigeria Market 10
  • - Support in training and Knowledge sharing with the Sales team on platform deployment and implementation
  • - SKILLS AND COMPETENCIES -CRM Platforms -Interactive voice response -Working knowledge of Excel, Jira, Confluence, Q-Branch, Slack -E-Commerce Management -Backend & Ticketing management -Website Management -CSS/HTML, SQL and SAAS -Logistics and delivery service
  • HND
  • BSC


Perks

HMO

Full Time

Relevant Jobs
  • Industry: Manufacturing
  • CATEGORY: Industrial and Manufacturing
  • Location: Port Harcourt , Nigeria
  • Start Date: 2023-10-18 09:51:41